Returns & Exchanges
At City Winery, we strive to ensure every bottle and gourmet pairing meets our high standards of excellence. If your selection is damaged or defective, we offer a 30-day window for returns and exchanges to guarantee your satisfaction.
Verify Eligibility
Ensure the product is in its original packaging and was purchased within the last 30 days; please note that opened food items cannot be returned due to health regulations.
Contact Support
Email our concierge team with your order number and a photo of the damaged or incorrect item to receive a return authorization code.
Pack Securely
Place the item back in its original wine-safe shipping container or equivalent protective packaging to prevent further breakage during transit.
Ship and Refund
Affix the provided prepaid shipping label and drop the package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing